Privacy Policy

    It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to visit it periodically.

    We at ProxyHands have brought this website in line with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).

    Principles we will apply to your personal information

    • Principle of legality, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
    • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
    • Principle of limitation of the storage period: Data will be kept for no longer than is necessary for the purposes of the processing. Depending on the purpose, we will inform you of the corresponding retention period.
    • Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

    Responsible for the processing of your personal data

    • Identity of the responsible: Proxyhands S.L.
    • Trade name: ProxyHands.
    • VAT NUMBER: B70846878
    • E-mail: hola@proxyhands.com
    • Activity: Provision of accessibility services for events and conferences.

    For the processing of our users' data, we implement all the technical and organizational security measures established in the current legislation.

    How did we obtain your data?

    • By telephone, in-person visit, or email sent by the user.

    For what purposes do we process your personal data?

    We will collect the necessary data for the presentation of proposals, signing of contracts, invoicing for work performed and all the administrative management derived for the provision of our services via telephone, face-to-face visit or email.

      What are your rights when you provide us with your data?

      Any person has the right to obtain confirmation as to whether or not ProxyHands is processing personal data concerning me.

      Interested persons have the right to:

      • Request access to personal data relating to the data subject.
      • Request rectification or deletion
      • Request the limitation of your treatment
      • Opposing treatment
      • Request data portability

      Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

      In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. ProxyHands will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As a data subject, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and to transmit it to another data controller when:

      • Treatment is based on consent
      • The data have been provided by the person concerned.
      • The processing is carried out by automated means.

      When exercising your right to data portability, you will have the right to have personal data transmitted directly from data controller to data controller where technically feasible.

      Data subjects also have the right to effective judicial protection and to file a complaint before the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation. They may do so through https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/inicioCiudadano.jsf

      You may exercise the aforementioned rights (attaching a copy of a document proving your identity) through the following channels:

      Legitimacy for the processing of your data

      Contact on this website requires consent to this privacy policy.

      The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

      Also the contracting of products and services according to the terms and conditions agreed at the time of contracting them and the legal obligations derived.

      To maintain contact with our customers, in order to communicate incidents and necessary information about the contracted service, the legitimate interest of the responsible will be the legitimate interest of the person in charge.

      Data category

      The categories of data processed are identification data. No specially protected categories of data are processed.

      How long will we keep your data?

      Personal data provided via email or phone call will be retained:

      • Until you request the deletion or
      • For a maximum term of 5 years.

      ProxyHands undertakes to review during this periodicity, the age of your data to, in case of reaching the indicated time, request again your permission to continue to keep them or otherwise, proceed to their elimination.

      The personal data provided for the maintenance of the commercial relationship will be kept for a minimum of 5 years and until the possible legal responsibilities expire.

      Accuracy and veracity of the data

      As a user, you are solely responsible for the accuracy and correctness of the data you submit to ProxyHands exonerating Proxyhands S.L., of any responsibility in this regard.

      Acceptance and consent

      The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing thereof by Proxyhands, S.L. (ProxyHands) in the manner and for the purposes stated in this privacy policy.